Order Acknowledgement & Delivery

Website Deliveries

We aim to despatch goods within 48 hours but at extremely busy times this may take a little longer. You will be notified by e-mail when your order has been despatched or of any unexpected delays. In some circumstances please allow 28 days for delivery.

Address

Please note all our deliveries will require a signature on receipt. You may select an alternative delivery address at checkout (e.g. work or a friend) to ensure that someone will be there to sign for your delivery.

Charges

UK STANDARD DELIVERY £4.95
With UK standard delivery, the majority of our orders are delivered within 3 to 7 days (subject to stock availability), however, please allow up to 14 days for delivery for items that are out of stock.

UK 1-2 DAY DELIVERY £8.95
1-2 Days for orders received Monday to Thursday no later than 12 noon (subject to stock availability).
This service is unavailable to some areas of Northern Scotland or UK islands.
Please note that deliveries will not be made on Saturday, Sunday or Bank Holiday Monday.
1-2 Day delivery method is unavailable for orders which contain items which are out of stock at the time of ordering.

UK SATURDAY DELIVERY £15.00
For orders received no later than 12 noon Friday (subject to stock availability).
This service is unavailable to some areas of Northern Scotland or UK islands.
Please note these orders must be received by 12 noon of the Friday before the Saturday you wish delivery to be made on.

Large/Heavy Items
Certain items for sale on our website fall into this category and incur an additional carriage charge. The cost will appear on the checkout page as the/part of the delivery surcharge.

Delivery outside the UK
All carriage charges to destinations outside of the UK are automatically calculated from the weight of the goods ordered. This charge will appear on the checkout page.

Import Duties
If your order is being shipped to an address outside of the UK, it may be liable to customs and import duties, these are the responsibility of the customer and Chandlers Country Stores cannot predict this type of charge nor take responsibility for them. Chandlers Country Stores will always include six copies of a commercial invoice with your order when being despatched to an address outside of the UK.

Method of Delivery

UK
We despatch small parcels via Royal Mail. On delivery a signature will be required, unless you have left delivery instructions. Should you be out at time of delivery, a card may be left for you with notice that an attempt to deliver the goods was made. Royal Mail may make another delivery attempt the following day, and if not your parcel will be at your nearest Post Office. Please note that if you miss your delivery attempt(s) it is then your responsibility to collect the parcel from the Post Office. For best practice, if you know that you are likely to be out when delivery is attempted, please specify a different delivery address when you place your order, for example, your work address or a friend’s house. Alternatively, you could enter a suitable date for delivery in the comments box at check-out. Once your order is despatched, we are unable to change your delivery address

We despatch large parcels via APC or DPD. On delivery a signature will be required. Should you be out at time of delivery, a card may be left for you with notice that an attempt to deliver the goods was made and if you contact the courier you should be able to arrange a suitable date for this second attempt. If no contact is made, it is likely the second attempt will be the following working day. Please note that if you miss both attempts it is then your responsibility to collect the parcel from the courier. For best practice, if you know that you are likely to be out when delivery is attempted, please specify a different delivery address when you place your order, for example, your work address or a friend’s house. Alternatively, you could enter a suitable date for delivery in the comments box at check-out. Once your order is despatched, we are unable to change your delivery address

We despatch UK Pallets via Palletline. On delivery a signature will be required. Should you be out at time of delivery, the pallet may be returned to us. Please note that if you miss your delivery attempt it is then your responsibility to pay for another delivery attempt to be made if necessary. For best practice, if you know that you are likely to be out when delivery is attempted, please specify a different delivery address when you place your order, for example, your work address or a friend’s house. Alternatively, you could enter a suitable date for delivery in the comments box at check-out. Once your order is despatched, we are unable to change your delivery address.

International
We despatch international parcels via APC, DPD or DHL and pallets via K+N. On delivery a signature will be required. For best practice, if you know that you are likely to be out when delivery is attempted, please specify a different delivery address when you place your order, for example, your work address or a friend’s house. Once your order is despatched, we are unable to change your delivery address.

Delivery Instructions
If you have any specific delivery instructions, please make sure that you enter them during stage 3 (payment method stage) of the checkout process. If you leave delivery instructions advising for the parcel to be left in a safe place, a signature will not be required upon delivery. Please note that by leaving delivery instructions for your order to be left in a safe place, you are agreeing that your order will be left at your own risk and that neither the couriers nor Chandlers Country Stores can take responsibility for anything that happens to your order once it has been left in the designated safe place.

Free Delivery Offers
Free delivery offers are subject to availability and are NOT applicable to addresses outside mainland UK. Free delivery offers are for free standard delivery only and cannot be applied to Next Day or Saturday delivery services. Please note that items which incur a delivery surcharge due to size or weight do not qualify for free delivery.