Order Assistance

Menu System
The 4dobbin website has been designed with a quick and easy navigation menu system on the left-hand side of the screen, so in one click of a mouse, you can instantly browse the categories you are interested in. If you hover your mouse over these categories for a few seconds, various sub-categories like Equestrian Equipment and Horse Riding Helmet will appear to help you narrow your search and find what you are looking for quickly and effectively.

Quick Search
Alternatively, you can use the 'quick search' feature to immediately locate a specific item or brand of product you are looking for by filling out the boxes. Whichever method of browsing you choose you can be sure of quick and accurate results.

Order Search Results
At this point you can order the search results by category, brand, price, product name or date added by selecting the desired order from the drop down box above and to the right of the products.

More Product Information
If you have seen a product which interests you, you can obtain more detailed information about it by clicking on the picture or name of the product.

Placing an Order

When you have found the product you want to order you will need to first select any available preferences, such as colour or size. After a short pause, the page will update based on your selection and the product code and stock level will be shown. to continue, you will then need to add the item to your shopping basket with the add to basket button. You will then be shown a view of your basket, repeat this process until you have added all the items required.

If you change your mind about an item or find an alternative, you can remove items from your shopping basket by clicking 'View Basket' on the 'Secure Shopping Basket' in the top right hand corner and then adjusting the quantities accordingly. You can also add more of an item to your basket by increasing the quantity, when you are happy, click the 'Update' button. If you have any difficulties or queries, please contact the 4dobbin team by clicking here. We are always here to help.

When you are ready to place your order, click on 'View Basket' on the 'Secure Shopping Basket' in the top right hand corner of the screen. You will have to sign in with your details to complete the transaction or if you are a new customer, you will have to sign up, which is free!

Once you have paid you will receive a confirmation e-mail letting you know that the order has been accepted. We will also e-mail to let you know when the order has been despatched.

Payment

Immediate payment is required for all items from 4dobbin and we accept Sage Pay, PayPal, Visa, Visa Electron, Master Card, Delta, JCB, Solo and Maestro. When you have paid you will receive a confirmation e-mail letting you know that the order has been accepted. We will contact you if we have any problems with your payment and if you have any difficulties making a payment then please contact us by clicking here.

New Customers Sign Up

Are you new to 4dobbin? Signing up is quick, easy and completely free! When you have found the product that you are looking for, simply add it to your shopping basket by selecting any desirable sizes and colours etc. Then when you are ready, click on the 'checkout' button on the 'secure shopping basket' in the top right hand corner. You will then see on the right hand side of the page, a box where you sign up. Follow the step by step on-screen instructions making sure to fill out as much of the information as possible. Please read our full Terms & Conditions before placing an order. If you have any difficulties or queries with signing up please contact us by clicking here.

My Account

You can view your account by clicking on the “My Account” tab at the top of any page. From here you will be able to view and edit information such as your payment details or address. You will also be able to check the status of any of your orders. This is also where you go if you wish to change your password. If you have any queries about you account information please contact us by clicking here. To view your account information, please click here.

Complaints

We have put our heart and soul into 4dobbin and will not allow you to become dissatisfied with us in anyway. The whole team at 4dobbin endeavours to deliver a first class online service and customer satisfaction is paramount to our business success. Therefore, we will deal with complaints speedily and sympathetically, please contact us, preferably by sending an e-mail to complaints@4dobbin.com. You have our promise that all complaints are logged, investigated and replied to.

Terms & Conditions

Please make sure that before you place an order on 4dobbin, you have read and fully understand our Terms & Conditions.

To read our Terms & Conditions, click here.

Recycling

Where possible, 4dobbin uses recycled packaging when sending out your orders to help contribute towards a greener environment.