Privacy Policy

Privacy Policy
Chandlers Country Stores fully complies with the data protection act 1998 and is registered in the UK to hold customer's data and the personal information that we hold will be held securely in accordance with our security policy and the law. We do not disclose any of the customer details to any third parties and only Chandlers Country Stores will use your email address to contact you in relation to an enquiry you have made; in the event that a problem arises; for administrative purposes or operational reasons relating to our service. We may occasionally email you with details of new services or offers.

You can check the information that we hold about you by emailing us. If you find any inaccuracies we will correct them promptly or delete you from our database if requested.

If you have a query regarding privacy, please contact us.

Security
When using the website, you are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused contact us immediately.

When registering your details, ensure that the information you provide us with is complete and correct and that you advise us as soon as possible should this change or you wish your details removed.

When you are asked to enter sensitive details such as payment card details, the information is encrypted. This means that it takes the characters you key and converts them into code for Internet transmission. Your card details are sent to SagePay over a secure connection for authorisation. SagePay are Level 1 PCI DSS compliant (which is the highest level). Chandlers Country Stores does not store your card details.

When you are on a secure page you on some web browsers the lock icon on the bottom of your web browser becomes locked, when you are surfing it will be open or unlocked. When you are on a secure page, you should see https:// at the start of the URL. This stands for hyper text transfer protocol secure. If you cannot see https://, do not enter any information as the page is not secure.

The servers that we store your information are kept in a safe, secure environment. It is important that you protect your passwords to avoid unauthorized access. Be sure to sign off if using a shared computer. Your access passwords should remain confidential.